Role User Guide

Triage Nurse Web Guide

Triage login, call queue, emergency video acceptance, doctor escalation, and ambulance request.

Login URL

/auth/triage-nurse-login

Start URL

/staff/triage-nurse/dashboard

Triage nurse login screen
Real application screenshot: /auth/triage-nurse-login

Onboarding and Login Flow

  1. Super Admin creates or activates triage nurse users from the Triage Nurses module.
  2. Specializations are assigned so the nurse receives matching emergency cases.
  3. Triage Nurse signs in from /auth/triage-nurse-login.
  4. Triage Nurse sets available status and monitors the queue.

Quick Start

  1. Login from the Triage Nurse Login screen.
  2. Open Dashboard or Call Queue.
  3. Accept waiting emergency video case.
  4. Escalate to doctor or request ambulance when clinically required.

Menu Navigation Hierarchy

Follow this order during training so users understand the dashboard before action-heavy screens.

1Dashboard
2Call Queue
3Call Screen
4Call History

Each Module: Navigation and Actions

NavigationFunctionPrimary Actions
DashboardLive triage readiness, waiting calls, and current queue status.
  • Set online
  • Set available
  • Open waiting call
  • Review daily count
Call QueuePrioritized list of patient emergency video cases.
  • Accept call
  • Open case
  • Rejoin active call
  • Escalate
Call ScreenVideo triage workspace with patient details and emergency actions.
  • Talk to patient
  • Invite doctor
  • Request ambulance
  • Complete call
Call HistoryAudit and follow-up records for completed triage cases.
  • Search history
  • Open case details
  • Review duration and notes

Action Screens with Screenshots

Step 1: Triage Nurse Login

The triage portal validates triage nurse profile and specialization record before queue access.

/auth/triage-nurse-login
Triage nurse login screen
Enter triage nurse email
Enter password
Submit
Confirm queue dashboard redirect

Step 2: Emergency Video Entry

Patients enter video triage from the emergency flow; the triage queue receives the waiting case.

/patient/emergency/heart-problems
Patient emergency video screen
Monitor waiting calls
Accept matching case
Start assessment
Escalate if required

Step 3: Ambulance From Triage

During a video emergency, triage can request an ambulance on behalf of the patient.

/patient/emergency/heart-problems
Patient ambulance flow screen
Confirm patient location
Select ambulance type
Submit linked emergency request

End-to-End Testing Checks

  • Enter the role email and password on the correct login screen.
  • Confirm the redirected dashboard matches the user role.
  • Verify the side navigation only shows modules allowed for that role.
  • Log out and verify the browser returns to the login page.
  • Inactive or suspended triage nurse cannot access the queue.
  • Only matching or authorized emergency cases appear in the triage queue.
  • Triage ambulance request links to emergency_case_id.